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Frequently Asked Questions
Where do you deliver to?
We are based in central Cardiff. Our delivery zone is as follows – though at quieter times of the year we have been known to go slightly beyond these boundaries
Do you have a minimum order quantity?
For most areas, the minimum order quantity is two sharing tubs of ice cream. This is to ensure we can cover the cost of petrol and staff time. However, for our most local customers in Pontcanna, Canton and Riverside, there is a one tub minimum order.
What time do you deliver?
We deliver on Tuesdays and Thursdays, and deliveries run between 11am and 8pm. If you know you’re going to be out for part of the day, just let us know when you order – we’ll work around you. If we miss you, we’ll automatically redeliver on the next available delivery day. We never just leave ice cream melting on the doorstep!
Can I send ice cream as a gift?
Yes! You can also add a gift message, for free, to the paper delivery bag. If the gift delivery is for a special occasion, such as a birthday or anniversary, we recommend ordering in advance.
We also sell gift certificates, which allow the recipient to choose their own flavours. Gift vouchers are £13 (+ £1 P&P where applicable), which is equivalent to two tubs of ice cream with free home delivery. Each has a one year validity, and comes in the form of a professionally printed physical gift certificate that you can tuck into a greetings card.
Can I do Click & Collect?
We offer Click & Collect at Riverside Farmers’ Market every Sunday, 10am-2pm. We do sometimes run out of certain flavours, so ordering in advance guarantees your choice of flavours. Unfortunately, for a variety of really boring reasons (like planning permission) we can’t offer click & collect from our prep kitchen.
I would like some information about allergens
Please refer to our allergen document. If you have any further questions, please do ask prior to ordering.
What’s your food hygiene rating?
You can go to food.gov.uk/ratings to find out the food hygiene rating of our business, or ask us for our food hygiene rating when you order.
We were last inspected on 19/7/21 and received the highest possible score of 5