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Frequently Asked Questions
Where do you deliver to?
We are based in central Cardiff. We deliver
- West as far as Culverhouse Cross
- East as far as St Mellons
- South as far as Penarth and Dinas Powys
- North as far as Creigiau and Tongwynlais
Do you have a minimum order quantity?
For most areas, the minimum order quantity is two sharing tubs of ice cream. This is to ensure we can cover the cost of petrol and staff time. However, for our most local customers in Pontcanna, Canton and Riverside, there is a one tub minimum order.
What time do you deliver?
We deliver on Tuesdays and Thursdays, and deliveries run between 11am and 8pm. If you know you’re going to be out for part of the day, just let us know when you order – we’ll work around you. If we miss you, we’ll automatically redeliver on the next available delivery day. We never just leave ice cream melting on the doorstep!
Can I send ice cream as a gift?
Yes! You can also add a gift message, for free, to the paper delivery bag. If the gift delivery is for a special occasion, such as a birthday or anniversary, we recommend ordering in advance.
Can I do Click & Collect?
We offer Click & Collect at Riverside Farmers’ Market every Sunday, 10am-1.30pm. We do sometimes run out of certain flavours, so ordering in advance guarantees your choice of flavours. Unfortunately, for a variety of really boring reasons (like planning permission) we can’t offer click & collect from our prep kitchen.
I would like some information about allergens
Please refer to our allergen document. If you have any further questions, please do ask prior to ordering.